Download authorization forms, review billing cycles, and find answers to commonly asked questions regarding your Wi-Fi and Voice services.
Enroll in automatic ACH bank drafts for your quarterly billing.
Master services agreement and standard customer contract.
Network rules, bandwidth practices, and user guidelines.
Data handling, confidentiality, and subscriber privacy.
We advise that under all circumstances the customer contact their previous internet and/or voice provider to cancel service once IPacket notifies that your new IPacket voice or WiFi service is active.
IPacket operates by a “guaranteed” WiFi speed philosophy. Unless your property has agreed upon an “up to” speed offering, IPacket guarantees that each customer will receive upload and download speeds AT the contracted speed. To find out the contracted WiFi speed at your property, please visit your sign-up page or contact IPacket.
No, IPacket does not limit the amount of WiFi data you can consume/download, or restrict the number of devices that can be connected to a WiFi network. You will never be charged a fee for data volume used or number of devices connected.
Yes, IPacket allows you to keep your current telephone number, or we can assign a new telephone number for your voice service. Keeping your current number requires submitting a Letter of Agency (LOA) Form and a copy of your recent telephone bill. Number porting typically takes 2–4 weeks depending on the releasing carrier.
IPacket’s long distance plan includes unlimited calling to the continental US and Canada (Alaska and Hawaii are not included). Inbound and outbound calls to/from other countries, reverse party tolls, and international calls are restricted to prevent unauthorized charges.
IPacket invoices on a quarterly basis. The month before a new quarter, we distribute invoices to customers for three months of service. If you sign up in the middle of a quarter, you will be sent a pro-rated invoice for the remaining time in that period.
The listed price for IPacket’s services includes most miscellaneous fees charged by other carriers. The only additional fee that IPacket charges is a state/county communications tax added to voice bills (typically 10–13%). For residential Wi-Fi, there are no required state or federal Wi-Fi taxes, so your bill contains zero hidden fees.
We strongly encourage electronic payments via auto-draft (ACH) or credit card (Visa, MasterCard, Discover, AMEX). Checks sent in the mail are also accepted.
