Federal Communications Commission (FCC) statutory customer advisory regarding emergency dialing over interconnected VoIP networks.
The FCC requires that interconnected Voice over IP (VoIP) providers notify customers of the operational limitations of E911 service. Please review the following notice carefully:
VoIP voice service requires electrical power to operate. In the event of a power outage at your premises, your telephone service—including 911 dialing—will not function unless an uninterruptible power supply (UPS) or battery backup is installed.
If your underlying broadband internet connection experiences an outage, disconnection, or degradation, voice calls including emergency 911 will be unavailable until internet service is restored.
E911 services route calls to the local Public Safety Answering Point (PSAP) based on the physical service address registered with IPacket Networks. If you relocate telephone hardware to a new physical location without updating your registered address with IPacket, emergency responders may be dispatched to your previous location.
To update your registered 911 emergency dispatch address, please contact IPacket Support at 1-877-912-1550 or submit a ticket via our customer portal.
