Sunbird Services Sign UpSunbird Sign Up Form One time installation fee of $29.99/unit for first time installations and re-activations.To submit a customer support request / trouble ticket, please click here.Customer Information Name: * Please indicate if you're the condo owner or renter: * Select an option Owner Renter Unit Number(s) to Install Service * For multiple unit numbers use a comma to separate. Address: * City: * State: * Zip: * Primary Phone: * Email Address: * Quarterly bill is sent to the email provided above.WiFi ServicesCustom Owner Wi-Fi Network Name & PasswordCOwners, if you would like to setup a custom, password protected WiFi network for your unit, please enter the WiFi network name and password below. Network names can be a maximum of 20 characters; lPasswords must be a minimum of 8 characters; letters and numbers only, no special characters. Custom WiFi network name and password service is only available to condo owners.The standard/guest WiFi network name for each unit is "SUN-####". For custom owner WiFi networks, we recommend creating a name that will differentiate between the two network options. For example, "Owner-SUN-101".For security reasons, IPacket cannot give out custom WiFi network names or passwords to condo guests or renters.There is no charge to modify, add or change the WiFi network names. If you would like to change the WiFi network name for multiple units, please submit a separate form for each unit. Custom WiFi Network Name Network names can be a maximum of 20 characters. Custom WiFi Network Password Passwords must be a minimum of 8 characters; letters and numbers only, no special characters.WiFi Network Name Broadcasting Replace the standard WiFi username/password with my custom network (i.e. only the custom WiFi network will broadcast) Add the custom network and also keep the standard network (i.e. 2 WiFi networks will broadcast - the custom and standard networks) Contact me to discuss broadcasting my WiFi network(s) on the 2.4 or 5GHz frequencyWiFi Service Options $13.99/month - WiFi speed upgrade from 300 up to 500Mbps (plus one time $30 fee to replace/upgrade the Access Point) Contact me for WiFi speed upgrades over 500Mbps Wired Ethernet Connection - $150 one time fee, or $10/month for 15 months. See below for service details. Replace Lost or Stolen Access Point - $150, price includes new Access Point, installation labor and remote programmingWired Ethernet Connection Details: IPacket will activate one wired ethernet internet connection inside the unit wherever an ethernet port is currently located. A 2-Port PoE switch will be installed and connected to your IPacket Access Point. After installation, the PoE switch will be property of the customer and comes with a 1-year hardware warranty.Price Details: One time $150 charge, or $10/month (15-month contract required if opting for monthly payments). Price includes hardware, onsite installation, and remote programming.If you would like the location of the terminated ethernet port to be moved, this will require a survey and incur a labor charge of $98/hour.WiFi Service Features:300Mbps symmetrical upload and download base WiFi speedDedicated in-room WiFi service, plus common area WiFi accessWiFi service optimized for streaming, gaming, social media and web browsingUnlimited number of devices and no data caps24/7 US-based customer support available to Owners and Guests/Renters. Contact customer support at 877-912-1550No hidden taxes or fees, billing is done quarterly basis for add-on voice and WiFi servicesVoice Services Yearly Agreement Voice Plans $19.99/month - Unlimited local calling * $27.99/month - Unlimited local & long distance (US + Canada) **Plan requires a 12-month commitment. Month-to-Month Voice Plans $26.99/month - Unlimited local calling $34.99/month - Unlimited local & long distance (US + Canada) Phone Number Options Keep my existing phone number ** Receive a new phone numberVoice Service Features:Voicemail with remote access/deliveryToll block to prevent billable callsFree business 411 directory assistanceCaller ID & call waiting with caller IDEnhanced emergency 911 compliant - actual room number registered in emergency responder systemNo additional charges/ fees to keep your existing number or to receive a new number**If you opt to keep your existing number, you must download, complete and submit the Letter of Agency Release Form along with a recent copy of your phone bill. Additional Comments IPacket Service Details:For order, billing and scheduling questions, contact IPacket at: 1-850-588-1112Billing is done on a quarterly basis. An invoice will be delivered via email to the email address submitted in the Billing Information section above.To enroll in automatic bill payment, please complete and submit the Auto-Draft Authorization Form, OR, the Credit Card Authorization Form.Simple, flat rate bill: 1) Monthly phone and/or internet price 2) Mandatory Florida 13.62% communications tax (no additional taxes/fees for equipment, usage, service, etc. will be added to your bill).Enhanced emergency 911 compliant - actual room number registered in emergency responder systemNew Voice lines are installed on the second Wednesday of every month.Term of agreement for Voice and/or Internet service is 12 months (unless a month-to-month plan is selected). Early termination fees may apply for early contract cancellations.Click here to view the IPacket Services & Acceptable Use Contract. Agree to Terms & Conditions * By checking this box I agree to the terms and conditions of this Voice and/or Internet contract. 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