Aqua Services Sign Up

Aqua Sign Up Form

One time installation fee of $30.00/unit for first time installations and re-activations.

To submit a customer support request / trouble ticket, please click here.

Billing Information

For multiple unit numbers use a comma to separate.
Quarterly bill is sent to the email provided above.

WiFi Service Upgrades

Custom Owner WiFi Network Name & Password

Aqua Owners, if you would like to setup a custom, password protected WiFi network for your unit, please enter the WiFi network name and password below. Network names can be a maximum of 20 characters. Passwords must be a minimum of 8 characters; letters and numbers only, no special characters. Custom WiFi network name and password service is only available to condo owners.

The standard/guest WiFi network name for each unit is "Aqua-###". For custom owner WiFi networks, we recommend creating a name that will differentiate between the two network options. For example, "Owner-Aqua-101".

For security reasons, IPacket cannot give out custom WiFi network names or passwords to condo guests or renters.

Network names can be a maximum of 20 characters.
Passwords must be a minimum of 8 characters; letters and numbers only, no special characters.
If short-term renter, indicate upgrade start and end dates in Additional Comments section below. Three month minimum required; $30 activation fee waived with an annual commitment.

Wired Ethernet Connection Details: IPacket will activate one wired ethernet internet connection inside the unit where the ethernet port is currently located. A 2-Port PoE switch will be installed and connected to your IPacket Access Point. The PoE switch will be property of the customer and comes with a 1-year hardware warranty. The fee for this service is a one time $150 charge, or $10/month.

If you would like the location of the terminated ethernet port to be moved, this will require a survey and incur a labor charge of $98/hour.

Wi-Fi Service Features:

  • 200Mbps symmetrical upload and download base WiFi speed
  • Dedicated in-room WiFi service, plus common area WiFi access
  • WiFi service optimized for streaming, gaming, social media and web browsing
  • Unlimited number of devices and no data caps
  • 24/7 US-based customer support available to Owners and Guests/Renters. Contact customer support at 877-912-1550
  • No hidden taxes or fees, billing is done quarterly basis for add-on voice and WiFi services

Voice Services

*Plan requires a 12-month commitment.
Voice Service Features:

  • Voicemail with remote access/delivery
  • Toll block to prevent billable calls
  • Free business 411 directory assistance
  • Caller ID & call waiting with caller ID
  • Enhanced emergency 911 compliant - actual room number registered in emergency responder system
  • No additional charges/ fees to keep your existing number or to receive a new number

**If you opt to keep your existing number, you must download, complete and submit the Letter of Agency Release Form along with a recent copy of your phone bill.

IPacket Service Details:

  • For order, billing and scheduling questions, contact IPacket at: 1-850-588-1112
  • Billing is done on a quarterly basis. An invoice will be delivered via email to the email address submitted in the Billing Information section above.
  • To enroll in automatic bill payment, please complete and submit the Auto-Draft Authorization Form, OR, the Credit Card Authorization Form.
  • Simple, flat rate bill: 1) Monthly phone and/or internet price 2) Mandatory Florida 13.62% communications tax (no additional taxes/fees for equipment, usage, service, etc. will be added to your bill).
  • Enhanced emergency 911 compliant - actual room number registered in emergency responder system
  • New Voice lines are installed on the second Wednesday of every month.
  • Term of agreement for Voice and/or Internet service is 12 months (unless a month-to-month plan is selected). Early termination fees may apply for early contract cancellations.
  • Click here to view the IPacket Services & Acceptable Use Contract.